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Terms & Conditions

Returns & Exchange Policy

We do offer one free exchange for normal purchases provided you notify us within 3 days of receipt of your purchases. When you notify us that you would like to exchange your purchase, you will be issued with an ‘authorisation to exchange’ number. We must receive goods within 7 days of authorisation to be approved for exchange or refund. Postage costs are not included in refunds.

Items must be returned in pristine condition, having not ever been worn, with all tags and packaging in tact. Damaged or altered items will not be exchanged and will be returned to you.

We regret that we cannot exchange or refund for purchases made during sales.

In the unlikely event you find a fault or flaw with the garment we will certainly accept the return and pay the postage.

We are not responsible for return items that do not reach us. Please retain proof of postage.

Payment Policy

PayPal handles all the monetary transactions performed through Soubrét Pink Online using a secure server and a secured protocol. Please read PayPal’s policy and agreements related to privacy, secrecy, security, credit, debit and billing on their website Soubrét Pink Online does not directly process any credit card information and is therefore not liable for any losses or credit card fraud caused while transacting your money through PayPal.

Please make sure that when you are providing your credit card information the HTTPS:// protocol appears on the address bar and a lock icon appears on your web browser.

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